great customer service

My husband bought the Trailmate for me to help strengthen my legs. Love it and find it comfortable and easy to ride. Would highly recommend it to others. I have the 21 speed.

Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.

Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!

As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.

I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise

The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !

Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.

I have six mobility scooters and, by far, this is my favorite! Over-sized chair, beautiful paint job, optional batteries brought me to 25 miles per charge, goes to sleep mode when I forget to shut it off. Extremely happy with this product, Shoprider, and Jonathan at Sure Scooters.