What our customers say:
Jonathan is awesome! Excellent customer service. Had a hiccup with my order, he resolved it within a few days. I love the bike and the customer service so much I bought a second one.
I like the trike a lot .Took me about an hour and a half to attach rear of frame to front with the six bolts .I had to sand paint off of handlebar post to get it to slide down into fork, The rest was pretty straight forward . I put fatter tires on it immediately after first ride ,the 1+ 1/2” that came with it slipped up my long gravel driveway.
Jonathan and SureScooters were very helpful throughout the entire ordering process!!!!
great customer service
My husband bought the Trailmate for me to help strengthen my legs. Love it and find it comfortable and easy to ride. Would highly recommend it to others. I have the 21 speed.
Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Due to the riots, UPS had some problems with shipment. Once the bike got here and was assembled, I was really happy that I chose to buy it. It is a great bike and a great ride. The representative, Jonathan, was very helpful and pleasant to deal with. All in all, I'm very happy with this bike and this company.
love it so light weight
No problems with trike or ordering it. Very pleasant experience.
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
I just bought my first tricycle! I’m so excited!!! Making the purchase on their website was so easy, it only took me minutes after I have decided on which model I wanted. Another thing that I loved about this company is that we don’t pay for shipping or taxes, they do. That’s amazing, so we know exactly what we’ll end up paying since the beginning. Love that! I’m now waiting for the shipment and the actual product. I’ll see how it goes and I’ll leave another comment, just to conclude my review. 😉
Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.
With the best of intentions all around, my special needs for an affordable trike to keep my considerably worn down and aging bones exercised and healthy wound up being a serious test for all. Thanks to Jonathan's truly remarkable tenacity and integrity, we made it through with the highest respect and appreciation. I highly recommend Jonathan and Sure Scooters. 5++ stars!
Jonathan was great. I drove him nuts.
Every thing went smooth and very
Professional. Thanks to a great Company.
The Beluga frame and fork are made of industry-grade Aluminum Grade 6061. Our new design is sleek, light, and strong enough for a Cyclist weighing 300lbs to feel comfortable on it.
Easily folds down to a compact size for easy storage and transportation.
Customized 500W high speed geared brushless motor with enough pulling power so you can effortlessly conquer an 18-degree climb. Brushless motors are smoother, more efficient and no magnetic drag when you ride the bike without any power.
SHIMANO 7-SPEED GEAR SHIFTING SYSTEM
The Beluga is equipped with a Shimano Tourney 7 speed mechanical gear system, so every Quali-Biker can experience a much more fantastic riding especially when you are hilling.
PAS PEDAL ASSIST SYSTEM
Our multifunction fully integrated large LCD display features a 12 point sensor and "FOC" technology (Field Oriented Control). With FOC we can control and drive motors with higher efficiency and less noise and operates in sync with our PAS "Pedal Assist System".
MULTIFUNCTIONAL LCD DISPLAY
You have four choices of either riding with PAS, or with the Cruise Control Mode, Pedal like a normal bicycle or throttle mode (available). The intuitive sensor can detect every mode and precisely respond creating a seamless riding experience.
The BELUGA’s distinctive look is achieved through the work and dedication of our designers and engineers combined efforts to strategically place the Lithium battery within the seat-post, integrating functionality and design to power the e-bike.
The seat-post battery is removable so you can either charge it in the bike or separately in your room. The battery is a 48V 10.5Ah Samsung Battery capacity which charges in 7 Hours.
The Beluga features Front and Rear disc brakes to keep you safe. When the brakes are engaged it triggers a safety mechanism that disengages the motor and shuts down the power system.
Features & Specifications
- Product name: Beluga
- Motor: MXUS 500W brushless geared DC motor
- Brakes: 160mm disc brakes
- Model name: QSEB 04
- Rated output power: 500W
- Rim: 20 inch Al-Alloy blade
- Size: 65.5*25.5*46.5inch
- Motor efficiency: ≥78%
- Tire: Kenda 20x4.25"
- Folding Size: 34.25*18.50*28.35inch
- Rated RPM: 310±10r/min
- Chain wheel: Prowheel 52T
- Wheelbase: 43.5inch
- Rated voltage: 48V
- Free wheel: Shimano 14-28T
- Net weight: 51lbs
- Max torque: 40N.m
- Derailleur: Shimano 7 speed
- Range: 25+ Miles（PAS）
- Overcurrent protection: 15±1A
- Chain: KMC
- Max. load: 300lbs
- Low-voltage protection: 30±1V
- Handlebar: Promax
- Kwh: ≤1.2Kw.h
- Display: Kunteng LCD
- Charging time: 7 Hrs
- Modes: 5 levels
- Controller: Kunteng sine wave FOC
- Battery type: Samsung Lithium-ion
- Tire diameter: 20x4.25 Inch
- Brake levers: Al-Alloy e-bike lever
- Battery capacity: 48V 10.5Ah
- Frame: 20 inch 6061 Al-Alloy Foldable
- Saddle: KNUS
- Noise: ≤ 62 dB(A)
- Front fork: 20 inch 6061 Al-Alloy
- Pedal: Foldable Pedals
Small items, including most accessories, will ship out by USPS, FedEx or UPS typically within 1-2 business days. Larger items, including mobility scooters, power chairs, trikes, etc., are often arranged to ship with freight carriers and should typically ship within 2-4 business days with some exceptions*. Final delivery (meaning from the point shipment begins until the item is delivered to your door) can take anywhere between 2-7 business days, depending on the product(s) purchased, your location, and other factors.
*Trailmate trikes: right now, due to high demand plus restrictions and challenges associated with COVID-19, the lead time (to ship out) is usually about 2-4 weeks. Feel free to ask about specific shipping times for your preferred trike. Sometimes, shipping can be the usual 2-3 business days to send out.
*EWheels scooters are also in high demand are taking about 7 business days to ship out.
View full shipping policy here.
Note: most, if not all online sellers, ship directly from the manufacturers. As such, stock & shipping times are the same. We can guarantee fastest possible delivery times!