What our customers say:
Jonathan is awesome! Excellent customer service. Had a hiccup with my order, he resolved it within a few days. I love the bike and the customer service so much I bought a second one.
I like the trike a lot .Took me about an hour and a half to attach rear of frame to front with the six bolts .I had to sand paint off of handlebar post to get it to slide down into fork, The rest was pretty straight forward . I put fatter tires on it immediately after first ride ,the 1+ 1/2” that came with it slipped up my long gravel driveway.
Jonathan and SureScooters were very helpful throughout the entire ordering process!!!!
great customer service
My husband bought the Trailmate for me to help strengthen my legs. Love it and find it comfortable and easy to ride. Would highly recommend it to others. I have the 21 speed.
Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Due to the riots, UPS had some problems with shipment. Once the bike got here and was assembled, I was really happy that I chose to buy it. It is a great bike and a great ride. The representative, Jonathan, was very helpful and pleasant to deal with. All in all, I'm very happy with this bike and this company.
love it so light weight
No problems with trike or ordering it. Very pleasant experience.
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
I just bought my first tricycle! I’m so excited!!! Making the purchase on their website was so easy, it only took me minutes after I have decided on which model I wanted. Another thing that I loved about this company is that we don’t pay for shipping or taxes, they do. That’s amazing, so we know exactly what we’ll end up paying since the beginning. Love that! I’m now waiting for the shipment and the actual product. I’ll see how it goes and I’ll leave another comment, just to conclude my review. 😉
Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.
With the best of intentions all around, my special needs for an affordable trike to keep my considerably worn down and aging bones exercised and healthy wound up being a serious test for all. Thanks to Jonathan's truly remarkable tenacity and integrity, we made it through with the highest respect and appreciation. I highly recommend Jonathan and Sure Scooters. 5++ stars!
Jonathan was great. I drove him nuts.
Every thing went smooth and very
Professional. Thanks to a great Company.
Discount EWheels EW-18 Stand-or-Rider Travel Scooter
Newly revamped, the EW-18 is a prime choice for all kinds of users with common applications including warehouses, campuses, parking garages, usual routes for security officers, or just in and around the home. This model popular, versatile, and affordable.
It packs a lot of power for its size. This is a personal scooter that anyone can count on to make usual commutes or travel that much easier. The weight capacity is 325 lbs. The top speed is 15 mph and the range is 25 miles on a full charge. If you ever need to go up ramps, you can do so up to an impressive 10-degree incline!
The EW-18 is also very comfortable and user-friendly. Users have the option to either stand or sit. The seat is wide, ergonomic, and height-adjustable for the right positioning. It's very easy to get on or off, and for a 3 wheel scooter, the floorboard is ample and gripped. A front basket (included) can be attached to the front tiller.
The control panel is very intuitive. The scooter can be started with the turn of key. Speed and battery power are easily viewed and adjusted. For safety, the EW-18 is equipped with the LED front lights and smooth, reliable electromagnetic brakes. To transport, this scooter has a folding tiller and can be quickly disassembled to easily put in the back of a vehicle.
Like other great mobility scooters from EWheels, the EW-18 Stand-and-Ride ships fully assembled with batteries included, so you're ready to ride!
- Weight Capacity: 325 lbs
- Max speed: 15 mph
- Range on charge: 25 miles
- Max incline: 10 degrees
- Turning radius: 22"
- Basket dimensions: 9"x9"x11"
- Ground clearance: 4.25"
- Overall dimensions: 41"x 27" x 28.5" (LxWxH)
- Seat dimensions: 14.5" x 10"
- Motor: 500W Brushless Hub
- Controller: 500W
- Batteries: (3) 12V x 12AH SLA
- Battery charger: off board smart charger
- Brakes: handbrake
- Front wheel: 16" x 2"
- Rear wheels: 4" x 2"
- Base weight: 82 lbs
- Pneumatic tires
- Front LED light
- Charging port at base of scooter
Small items, including most accessories, will ship out by USPS, FedEx or UPS typically within 1-2 business days*. Larger items, including mobility scooters, power chairs, trikes, etc., are often arranged to ship with freight carriers and should typically ship within 2-4 business days. Final delivery can take anywhere between 2-7 business days, depending on the product(s) purchased, your location, and other factors.
***Please note about Trailmate trikes: right now, due to high demand plus restrictions and challenges associated with COVID-19, the lead time (to ship out) is usually about 2-4 weeks. Feel free to ask about specific shipping times for your preferred trike. Sometimes, shipping can be the usual 2-3 business days to send out.*** View shipping policy here.
*Business days exclude weekends & national holidays.
First, good on-line service. I had to pick up item at shippers location in Kentucky. If not, it would’ve been another week or two before it was delivered to my home in the Greater Cincinnati area. The performance of the scooter would be average due to its lack of ability to go up sidewalks with any slight degree of elevation the tire just spins and you have to shift your weight on the front wheel. This was the same result for using the scooter on level grass areas as well. It appears that the tire needs to get replaced with a better tread pattern to accommodate daily encounters. Maybe design problem with no weight distribution to the front wheel when sitting down on the scooter. But, overall we like the product and has good battery longevity life before recharging it.