What our customers say:
Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Due to the riots, UPS had some problems with shipment. Once the bike got here and was assembled, I was really happy that I chose to buy it. It is a great bike and a great ride. The representative, Jonathan, was very helpful and pleasant to deal with. All in all, I'm very happy with this bike and this company.
love it so light weight
No problems with trike or ordering it. Very pleasant experience.
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
I just bought my first tricycle! I’m so excited!!! Making the purchase on their website was so easy, it only took me minutes after I have decided on which model I wanted. Another thing that I loved about this company is that we don’t pay for shipping or taxes, they do. That’s amazing, so we know exactly what we’ll end up paying since the beginning. Love that! I’m now waiting for the shipment and the actual product. I’ll see how it goes and I’ll leave another comment, just to conclude my review. 😉
Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.
With the best of intentions all around, my special needs for an affordable trike to keep my considerably worn down and aging bones exercised and healthy wound up being a serious test for all. Thanks to Jonathan's truly remarkable tenacity and integrity, we made it through with the highest respect and appreciation. I highly recommend Jonathan and Sure Scooters. 5++ stars!
Jonathan was great. I drove him nuts.
Every thing went smooth and very
Professional. Thanks to a great Company.
Easy website. Helpful chat line. Competitive price. Waiting for delivery to use my E Wheels EW-M39.
I have six mobility scooters and, by far, this is my favorite! Over-sized chair, beautiful paint job, optional batteries brought me to 25 miles per charge, goes to sleep mode when I forget to shut it off. Extremely happy with this product, Shoprider, and Jonathan at Sure Scooters.
This is our 3rd scooter ordered from Jonathan. He is, without question, the best in the business. His knowledge of products and his superb people skills are why we don't even consider doing business elsewhere. We are now interested in a 2-seater...talk to
you soon, Jonathan!
Great bike. Low to ground yet not quite a recumbent. 3 speeds is a must. Should have ordered the black padded seat which includes arm rests. I have Parkinsons and the arms rests would have made it much easier to get out of.
I bought off the internet after great ,quick service from Jonathan. One week latter the trike was in my lane way built to my specs.
Local bike stores had nothing comparable. Good looking. Nylon wheels really standout.
This scooter has given me back my ability to get around! With 2 bad knees and a bad back, it really helps. And the price was great! Jonathan was a big help, especially when it arrived without a couple of the accessories I ordered. Now that I have those, I am completely satisfied. Also, I can take it apart in less than 2 minutes, put the 5 pieces in the back of our car, and put it back together quickly at the other end. I love it!
Received the bike faster than expected. Minimal set up, however my husband is really good with tools and all things mechanical. We got the blue color bike and it is gorgeous! The only issue we have found is that the product description stated that the bike would reach up to 25mph with throttle only when after fully charging the battery we have found that it tops out at precisely 20mph. Whereas we bought this one to keep up with my husband's Magnum Metro, this is a bit disappointing. The solid construction, excellent efficient design, quality gears, seat and brakes and foldability we feel make up for the discrepancy in top speed- although this should be corrected in the advertising as it is a substantial difference between what is promised and what is delivered.
Overall the best bang for the buck we have found so far. 👍🏻👍🏻
I was kinda kicking tires when I opened a chat with Jonathan. Some good info, and a sweet coupon code later, I scored an awesome ebike for an awesome-er price. That was a no brainer.
We have been enjoying our Trailmate Meteor Trikes very much. We needed bikes that were easy to get on and off of and comfortable to sit and ride on and they have been just what we needed. We got the 21 speed set up and we are happy to have the extra gearing. The only issue we have had was that we got the optional baskets and the pictures we had seen of them made them look fairly large, but they are really pretty small.
This compact scooter is durable easy to drive park and the automatic fold puts it over the top
Love my well built scooter. Jonathon is good at his job
I wish I had made this purchase sooner. I had my first outing at a Greek Festival. I wasn’t sure if it could handle grass, but it did not disappoint me. It is very comfortable, and maneuvers easily. It still had plenty of battery life left after 3 hours.
I’ll be able to enjoy life again!
good web site and easy to work around. Looking forward in riding the trike
This special needs trike made a big difference in the lives of the special kids at Lee County elementary school. It gave them a thrill to experience one of the pleasures that others enjoy every day.
This scooter is everything Jonathan said it would be. It's comfortable, portable, light enough for me to pick it up and put it in my car, reliable and surprisingly, as fast as a full-size scooter. It was a purchase I won't regret; I've visited places I couldn't have before and life is, once again, wonderful. Thank you, Jonathan, for giving great customer service and following up on all of my questions. You're the best!
I begin by telling all those considering the purchase of a mobility scooter to look no further than Sure Scooters. I dealt with Jonathan and am grateful beyond belief that I did. He could be the poster child for Customer Service. The model I bought was received with a defect and I immediately contacted Jonathan. He took over and saw to it that I was given a replacement without any question. Additionally, he monitored the progress with the manufacturer and kept me apprised every step of the way. When the replacement unit was ready to ship, Jonathan provided me with all the details; trucking company, day it was due to arrive at my door, tracking information, etc. I don't know much about Sure Scooters as a business but I do know that they surely must put great importance in customer satisfaction. And I hope they realize what a gem they have in Jonathan. I'm in my '60s and have been a part of the corporate world for over 40 years. In that time, I have never been so impressed by an individual. I would do business with Sure Scooters again in a heartbeat!
Jonathan made this purchase so easy and confident for me. I think the Margay special needs trike is a fabulous product and I know it will make the kids in my daughter's special ed class very happy and excited. As an added feature, the price can't be beat.
I was pleasantly surprised, Jonathan was awesome, very helpful, professional, and just spot on. The whole trans action was smooth, he was happy the give me a promo code, that saved me money "boohya!" And I got a confirmation e-mail first thing in the morning, my bike was on the truck, headed straight for me, "WouWho" 2"thumbs up for Surescooter, and their staff, I would suggest you give them a try, and I'm go'nna pimp them to my friends and family. Thx Surescooters for being awsome😍🤗😍
I actually ordered two the first one came no problems the second one another story the rubber pad on the floor was not glued. the seat pin was missing and the tubing plug was smashed I did call the service dept and they mailed everything to me now I can finally use it the first one was a gift
Found you online looking for my scooter parts and accessories .
Found everything I needed , and on sale ! Very fast , painless , and easy to purchase . Applied for financing that was just as easy ! Thanks
Was as expected
great sale, provided just what I needed
This site was easy to look around and explained things very good.
Excellent delivery time.
easy online ordering
Jonathan was a big help! Thanks so much!
The scooter is fast on flat surface, but has little power to climb any incline. Will not climb handicap ramps
Jonathan was a great help in getting my order right. Great customer service.
For EWheels mobility scooters.
Small items, including most accessories, will ship out by USPS, FedEx or UPS typically within 1-2 business days*. Larger items, including mobility scooters, power chairs, trikes, etc., are often arranged to ship with freight carriers and should typically ship within 2-4 business days. Final delivery can take anywhere between 2-7 business days, depending on the product(s) purchased, your location, and other factors.
Note: most, if not all online sellers, ship directly from the manufacturers. As such, stock & shipping times are the same.
View shipping policy here.
*Business days exclude weekends & national holidays.