What our customers say:
Jonathan is awesome! Excellent customer service. Had a hiccup with my order, he resolved it within a few days. I love the bike and the customer service so much I bought a second one.
I like the trike a lot .Took me about an hour and a half to attach rear of frame to front with the six bolts .I had to sand paint off of handlebar post to get it to slide down into fork, The rest was pretty straight forward . I put fatter tires on it immediately after first ride ,the 1+ 1/2” that came with it slipped up my long gravel driveway.
Jonathan and SureScooters were very helpful throughout the entire ordering process!!!!
great customer service
My husband bought the Trailmate for me to help strengthen my legs. Love it and find it comfortable and easy to ride. Would highly recommend it to others. I have the 21 speed.
Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Due to the riots, UPS had some problems with shipment. Once the bike got here and was assembled, I was really happy that I chose to buy it. It is a great bike and a great ride. The representative, Jonathan, was very helpful and pleasant to deal with. All in all, I'm very happy with this bike and this company.
love it so light weight
No problems with trike or ordering it. Very pleasant experience.
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
I just bought my first tricycle! I’m so excited!!! Making the purchase on their website was so easy, it only took me minutes after I have decided on which model I wanted. Another thing that I loved about this company is that we don’t pay for shipping or taxes, they do. That’s amazing, so we know exactly what we’ll end up paying since the beginning. Love that! I’m now waiting for the shipment and the actual product. I’ll see how it goes and I’ll leave another comment, just to conclude my review. 😉
Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.
With the best of intentions all around, my special needs for an affordable trike to keep my considerably worn down and aging bones exercised and healthy wound up being a serious test for all. Thanks to Jonathan's truly remarkable tenacity and integrity, we made it through with the highest respect and appreciation. I highly recommend Jonathan and Sure Scooters. 5++ stars!
Jonathan was great. I drove him nuts.
Every thing went smooth and very
Professional. Thanks to a great Company.
Discount Ewheels EW-54 4 Wheel 500lb Capacity Fully Covered Scooter
This is the first fast 15mph four-wheel scooter on the market with a color matching FULL COVER TOP and FULL FRONT WINDSHIELD. This scooter is equipped with a foot brake (like a golf cart), executive seat, folding steering column, digital electric dashboard, USB Port, 2 stereo speakers and music system, cargo box, tubeless tires, cup holder, remote key fob with alarm, 700-watt motor and 60V 20AH batteries.
The “BUGGIE" has a unique design style, sure to turn heads!
- Scooter Weight Capacity: 500Lbs.
- Speed: Up to 15mph
- Distance: 43 miles per charge (distance varies on terrain, riders weight and road surface etc.)
- Front Seat: Type Adjustable chair with backrest
- Front seat: Size 22 ½"x17 ½"x23" (LxWxH)
- Front Seat: 27" From Ground
- Rear Seat: Type No rear seat
- Rear Seat: Size No rear seat
- Steering Height: 41" from Ground
- Cargo Box Dimensions: 12"x20"x11" (LxWxH)
- Power: Electric Watts: 700 Watt
- Motor Type: Transaxle differential brushless
- Amps: 20 AH
- Volts: 60 Volts
- Dimensions: 72" x 27" x 65" (LxWxH)
- Floor Clearance: 5"
- Front Basket: No Front basket provided
- Batteries: (5) Sealed Lead Acid Maintenance Free
- Forward/Reverse switch: Yes
- High/ Low Speed switch: (3) Speed switch
- Front tire size: 13" Tire Type: 90/65-8
- Rear tire size: 15" Tire Type: 120/50-9
- Charger: 60-volt Smart Charger included
- Throttle Type: Variable Speed Control – Twist throttle
- Key Start: Yes
- Braking System: Front and Rear drum brakes
- Drive System: 700 Watt Brushless Motor
- Headlight: 12V Bulb
- Rear lights: 12V Bulb
- Carton Size: Shipped Fully assembled on Pallet – 80"x36"x73" (LxWxH)
- Scooter Weight: 333lbs. with batteries
- Battery Indicator: Yes
- Front: Front Shock Absorbers
- Rear: Rear Shock Absorbers
- Reflectors: Yes
- Warranty: Limited – 3 Year Warranty
Small items, including most accessories, will ship out by USPS, FedEx or UPS typically within 1-2 business days*. Larger items, including mobility scooters, power chairs, trikes, etc., are often arranged to ship with freight carriers and should typically ship within 2-4 business days. Final delivery can take anywhere between 2-7 business days, depending on the product(s) purchased, your location, and other factors.
***Please note about Trailmate trikes: right now, due to high demand plus restrictions and challenges associated with COVID-19, the lead time (to ship out) is usually about 2-4 weeks. Feel free to ask about specific shipping times for your preferred trike. Sometimes, shipping can be the usual 2-3 business days to send out.*** View shipping policy here.
*Business days exclude weekends & national holidays.
I begin by telling all those considering the purchase of a mobility scooter to look no further than Sure Scooters. I dealt with Jonathan and am grateful beyond belief that I did. He could be the poster child for Customer Service. The model I bought was received with a defect and I immediately contacted Jonathan. He took over and saw to it that I was given a replacement without any question. Additionally, he monitored the progress with the manufacturer and kept me apprised every step of the way. When the replacement unit was ready to ship, Jonathan provided me with all the details; trucking company, day it was due to arrive at my door, tracking information, etc. I don't know much about Sure Scooters as a business but I do know that they surely must put great importance in customer satisfaction. And I hope they realize what a gem they have in Jonathan. I'm in my '60s and have been a part of the corporate world for over 40 years. In that time, I have never been so impressed by an individual. I would do business with Sure Scooters again in a heartbeat!
Hello Gary & Carol,
Jonathan speaking! This is profoundly encouraging & heartwarming feedback, and thanks for the kind words. It was wonderful to chat with you as well about this model and the EW-REMO scooter, and we're deeply thankful for your choosing our store. We & our manufacturers are always here to help if you need. Enjoy those scooters, Gary!