Rest assured, when you purchase anything from Sure Scooters, we promise to deliver a certified new product in perfect working condition.

So, if after receiving your item,

  • You find it was damaged during shipment
  • You need a replacement part
  • You find something is missing
  • You have questions about assembly
  • You need troubleshooting

Then remember, you are 100% covered by the included warranty and will be taken care of at no additional cost!


The first step is to contact the manufacturer with your order information:


Belize Bike....................................877-933-2595

CTM Homecare............................909-590-1388

Enhance Mobility...........................800-296-4151

EV Rider........................................800-944-1997

EWheels........................................888-571-2845

Shoprider.......................................800-743-0772

Trailmate........................................800-777-1034

X-Treme Scooters..........................*First submit ticket to https://support.x-tremescooters.com

See Customer Reviews!

Customer Reviews

41 reviews
93%
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Great Bike
Hi Joseph, thanks so much for the feedback and we will see about getting an assembly video up in the future. Glad you're enjoying your new e-bike!
Waste of money

Hi Bryan,


That's deeply disappointing to hear about those defects but thanks for your candid feedback.


This by no means is normal or acceptable. We will go ahead and issue a credit back to you for the inconvenience!


With trikes or any of our products for that matter, any defective, damaged or missing parts are replaced for free to our customers thanks to included warranties - you need only ask and we and our manufacturers are here to help!


https://surescooters.com/pages/technical-support


So if you haven't already, we invite you to claim the warranty offered by Belize and request any replacement parts you feel you need. Visit tririder.com or call them directly at (877) 933-2595. Belize and all our manufacturers are also available to help with any assembly or troubleshooting tips.


We wish you the best, take care!

Great bike, great price, great customer service from Sure Scooters!
Belize R-2 recumbent Trike
EXCELLENT
Hi Mr. Thompson, We're so glad you're enjoying this scooter, and thanks again!