Rest assured, when you purchase anything from Sure Scooters, we promise to deliver a certified new product in perfect working condition.

So, if after receiving your item,

  • You find it was damaged during shipment
  • You need a replacement part
  • You find something is missing
  • You have questions about assembly
  • You need troubleshooting

Then remember, you are 100% covered by the included warranty and will be taken care of at no additional cost!


The first step is to contact the manufacturer with your order information:


Belize Bike....................................877-933-2595

CTM Homecare............................909-590-1388

Enhance Mobility...........................800-296-4151

EV Rider........................................800-944-1997

EWheels........................................888-571-2845

Shoprider.......................................800-743-0772

Trailmate........................................800-777-1034

X-Treme Scooters..........................*First submit ticket to https://support.x-tremescooters.com