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Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Just wanted to let you know I received the trike today. To say I’m extremely disappointed is an understatement. This is why,
First off it came with limited instructions. The instructions that explained how to set the three speed was helpful but that’s it. There wasn't
anything explaining what bolts to use where and what steps needs to done first. Luckily I have mechanical experience so I was able to fumble through it.
The main drive sprocket was so bent coming out of the box that the chain would not stay on so I had to bend it back the best I could.
The frame had deep scratches on it from the packaging.
The subframe was bent in several spots that I had to correct before it could be assembled to the main frame.
Let me explain how I feel about this product. I paid $680 for a Trek bicycle assembled at a bike shop adjusted to fit me but the bicycle tech. I paid over $800 for this bike. I had to put it together( which I knew I would have to do ) and it was not near the quality of the Trek that I purchased. In my mind I just wasted money. Additionally I purchased a folding basket and it doesn’t fit on the back of the trike if you put all of the handles on. If the bike had instructions that would have been helpful. I don’t plan on returning the bike but I’m extremely dissatisfied with what I have received. This will be the last product I purchase from this company. The quality of the product and the stays of which it was received does not in ANY way justify the price tag of this trike.
Hi Bryan,
That's deeply disappointing to hear about those defects but thanks for your candid feedback.
This by no means is normal or acceptable. We will go ahead and issue a credit back to you for the inconvenience!
With trikes or any of our products for that matter, any defective, damaged or missing parts are replaced for free to our customers thanks to included warranties - you need only ask and we and our manufacturers are here to help!
https://surescooters.com/pages/technical-support
So if you haven't already, we invite you to claim the warranty offered by Belize and request any replacement parts you feel you need. Visit tririder.com or call them directly at (877) 933-2595. Belize and all our manufacturers are also available to help with any assembly or troubleshooting tips.
We wish you the best, take care!
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
