What our customers say:
Jonathan is awesome! Excellent customer service. Had a hiccup with my order, he resolved it within a few days. I love the bike and the customer service so much I bought a second one.
I like the trike a lot .Took me about an hour and a half to attach rear of frame to front with the six bolts .I had to sand paint off of handlebar post to get it to slide down into fork, The rest was pretty straight forward . I put fatter tires on it immediately after first ride ,the 1+ 1/2” that came with it slipped up my long gravel driveway.
Jonathan and SureScooters were very helpful throughout the entire ordering process!!!!
great customer service
My husband bought the Trailmate for me to help strengthen my legs. Love it and find it comfortable and easy to ride. Would highly recommend it to others. I have the 21 speed.
Received bike in a reasonable amount of time. The assembly instructions are very vague. I’m pretty handy and I had to find a YouTube video to help with assembly. If you’re not very mechanically inclined I would definitely suggest taking it to a shop for assembly. Other than that, bike seems to run great so far. Definitely very sharp looking.
Due to the riots, UPS had some problems with shipment. Once the bike got here and was assembled, I was really happy that I chose to buy it. It is a great bike and a great ride. The representative, Jonathan, was very helpful and pleasant to deal with. All in all, I'm very happy with this bike and this company.
love it so light weight
No problems with trike or ordering it. Very pleasant experience.
Great product for the first time "e-biker!" As my first e-bike, I found the assembly relatively easy. The delivery folks that Sure Scooters use were friendly, prompt (actually arrived a day early) and helped ensure the bike arrived fine. My rep kept me informed with what was going on with my sale, and made the transaction exceptionally smooth. As for the assembly process, if you get stuck anywhere (as the manufacturer's directions are not very explicit in some areas- certainly not the fault of Secure Scooters) just give them a call and they will help you along the way! I highly recommend Secure Scooters for this particular model!
As for the assembly process, freeing the bike from its' cage is ideal, with a second person which I didn't have present. But once free, you can find most of the accessories under the seat. I probably didn't notice this fact, because I wanted to keep the wrappings in place to prevent any scratches or damage. The keys (at least in my case) were left in the ignition or power switch. By turning the switch to the left, this unhooked the seat, revealing the tool kit, pedals, and charger. Personally, I think at the very least, the tool kit should have been outside the seat storage, but then if that also included the instruction book, how do you know where it is?! Thankfully, I already downloaded and printed the instructions and was able to use my own tools until I finally discovered the included ones.
I really like it. I have a lot of ride on pathway in Tempe. So fun time and good exercise
The experience with our representative, Jonathan, has been EXCELLENT !
The product has been EXCELLENT !
We are VERY pleased with every aspect of the interactions from this excepience.
We would best describe it as .... E X C E L L E N T !
I just bought my first tricycle! I’m so excited!!! Making the purchase on their website was so easy, it only took me minutes after I have decided on which model I wanted. Another thing that I loved about this company is that we don’t pay for shipping or taxes, they do. That’s amazing, so we know exactly what we’ll end up paying since the beginning. Love that! I’m now waiting for the shipment and the actual product. I’ll see how it goes and I’ll leave another comment, just to conclude my review. 😉
Scooter is great !!! Very well made and Is
Real fast. Have had 3 scooters in past.
This is the best by far. Thank you
Surescooters.com nice folks !!!.
With the best of intentions all around, my special needs for an affordable trike to keep my considerably worn down and aging bones exercised and healthy wound up being a serious test for all. Thanks to Jonathan's truly remarkable tenacity and integrity, we made it through with the highest respect and appreciation. I highly recommend Jonathan and Sure Scooters. 5++ stars!
Jonathan was great. I drove him nuts.
Every thing went smooth and very
Professional. Thanks to a great Company.
Discount EWheels Medical EW-M34 Mobility Scooter
The EWheels EW-M34 is a comfortable, compact and easy to use 4 wheel mobility scooter. It has a variety of helpful features that are more commonly seen in higher priced models. The seat is specially designed to maximize comfort. It's not only cushioned and roomy but can swivel by pulling a lever underneath, letting users easily get on or off. Comfy armrests are included and can be flipped up or elevated to suit your preference. There is ample legroom with a wide base. The tiller has a gentle curve and the handles are within comfortable reach.
Operation is simple and intuitive. It can be started by turning the key. Speed is easily controlled with a dial, and there is a reverse button. A simple, clear battery gauge is illuminated at the top of the panel. Charging can be done with a standard wall outlet, connecting directly to the charging socket of the scooter.
The EW-M34 is one of the most convenient travel scooters. You can quickly and easily disassemble it into 5 pieces. The heaviest piece is only 28 lbs, which is very manageable for most individuals. This scooter is an excellent choice for anyone who wants to take a scooter on the road, as it can fit in even smaller vehicles. At airports, the staff will also have an easy time handling it. Even if you don't intend to travel much with the EW-M34, the compact design is also great for putting it aside in storage.
As a medical scooter, the EW-M34 is geared towards streamlining daily living. It's meant to safely and efficiently help users primarily indoors. This scooter has stability and weight capacity typical of a 4 wheel scooter but manages to keep a relatively tight turning radius. So you can count on the superior stability and safety while also being able to get around tighter corners when moving from the living room to the kitchen, around aisles at the store or anywhere else you need to go. A bonus front-mounted basket is included with the scooter, so you can take a little added cargo on your ride for convenience. Safety-conscious users can also appreciate the anti-tipper wheels, the nonslip surface of the floorboard and the large front bumper.
- Speed dial control
- Folding tiller
- Height adjustable, swivel seat
- Front LED lights
- Rear hazard lights
- Easy charging on or off scooter
- Disassembles into 5 pieces
- Spacious, non slip deck
- Illuminated battery gauge
- Ajustable armrest
- Large front basket
- Reverse button
- Starts with a key
- Front steel bumper
- Aluminum wheels
- 300 lb weight capacity
- Drive wheels rear
- Top speed: 4.5 mph
- Batteries: 24V 12AH
- Space under deck: 2"
- Range on charge: 10 miles
- Electro-mechanical brakes
- Charger: off-board
- Freewheel mode
- 39" L x 20" W
- Height (ground to top of back seat) 31"-33'
- Ground to Top of Seat 20"-22"
- Ground to Top of Deck 3.5"
- Deck to Top of Seat 16"-18"
- Number of Seat Height Positions 3
- Size of increments 1"
- Front Axle to Rear Axle 27.5"
- Front basket 9"x12"x9"
Weight of unit/pieces
- Weight of Unit (assembled) 92 lbs.
- Front Half 27.5 lbs
- Rear Half 28 lbs.
- Seat with Arms 15 lbs.
- Basket 1.5 lbs.
- Batteries 19.5 lbs.
- TIRES: solid
- Front & rear 8" x 2.5"
- *Rear Anti-Tippers 2"
- Back Height 12.5"
- Width x Depth 17" x 15"
- Color Black Vinyl
- 3-year warranty on the frame
- 1-year warranty on electronics
- Warranty on Batteries 6 months
Small items, including most accessories, will ship out by USPS, FedEx or UPS typically within 1-2 business days. Larger items, including mobility scooters, power chairs, trikes, etc., are often arranged to ship with freight carriers and should typically ship within 2-4 business days with some exceptions*. Final delivery (meaning from the point shipment begins until the item is delivered to your door) can take anywhere between 2-7 business days, depending on the product(s) purchased, your location, and other factors.
*Trailmate trikes: right now, due to high demand plus restrictions and challenges associated with COVID-19, the lead time (to ship out) is usually about 2-4 weeks. Feel free to ask about specific shipping times for your preferred trike. Sometimes, shipping can be the usual 2-3 business days to send out.
*EWheels scooters are also in high demand are taking about 7 business days to ship out.
View full shipping policy here.
Note: most, if not all online sellers, ship directly from the manufacturers. As such, stock & shipping times are the same. We can guarantee fastest possible delivery times!
This scooter has given me back my ability to get around! With 2 bad knees and a bad back, it really helps. And the price was great! Jonathan was a big help, especially when it arrived without a couple of the accessories I ordered. Now that I have those, I am completely satisfied. Also, I can take it apart in less than 2 minutes, put the 5 pieces in the back of our car, and put it back together quickly at the other end. I love it!